Refund Policy

1. Free Trial and Evaluation

1.1 Free Questions for New Users

Every new user receives 50 free questions upon registration to:

• Test the quality and accuracy of our AI responses
• Evaluate the educational content and explanations
• Experience the visual learning features (mind maps, diagrams)
• Assess compatibility with your curriculum and learning needs
• Determine if our service meets your educational requirements

1.2 Content Quality Assessment

Use your free questions to evaluate:

• Response Accuracy: Check if answers align with your textbooks and curriculum
• Explanation Quality: Assess if explanations are clear and helpful for your learning level
• Visual Learning: Test the mind maps and diagrams for your subjects
• Subject Coverage: Verify coverage of your specific grade and subjects
• Learning Style Fit: Determine if our teaching approach works for you

1.3 Making an Informed Decision

Before purchasing additional credits, please ensure:

• You are satisfied with the quality of responses
• The content matches your educational needs
• You understand how to use all available features
• You have tested the service across different subjects
• You are confident in the value proposition

2. No Refund Policy

2.1 All Sales Are Final

Once payment is processed for additional credits or premium features:

• All transactions are considered final and complete
• No refunds will be provided under any circumstances
• Credits cannot be converted back to monetary value
• No exceptions will be made to this policy

2.2 Reasons for No Refund Policy

This policy exists because:

• Digital educational services are consumed immediately upon delivery
• AI-generated responses cannot be "returned" once provided
• Comprehensive free trial allows thorough evaluation before purchase
• Credits provide ongoing value and do not expire
• Service costs are incurred immediately upon question processing

2.3 What This Means for You

• Carefully evaluate the service using your free 50 questions
• Start with smaller credit purchases to test extended usage
• Read all terms and conditions before making a purchase
• Contact support if you have questions before purchasing
• Understand that all purchases are final decisions

3. Service Issues and Support

3.1 Technical Problems

While we don't provide refunds, we are committed to resolving technical issues:

• System downtime that prevents service access
• Payment processing errors or duplicate charges
• Account access or authentication problems
• Service functionality issues

Solution: We will restore service access or provide equivalent credits for documented technical failures.

3.2 Content Quality Concerns

If you experience consistent quality issues:

• Report specific examples to our support team
• We will investigate and improve our AI models
• Future responses will benefit from your feedback
• We may provide bonus credits for detailed quality reports

Note: Individual incorrect responses are part of AI limitations and do not qualify for refunds.

3.3 Account and Billing Support

We provide support for:

• Account management and settings
• Billing inquiries and transaction history
• Credit usage tracking and optimization
• Feature explanations and usage guidance

4. Credit System and Value

4.1 Credit Usage

• Credits are used to ask questions and receive AI responses
• Each question typically uses 1 credit
• Complex questions may use additional credits
• Credits do not expire and remain in your account

4.2 Maximizing Your Investment

To get the most value from your credits:

• Ask specific, well-formulated questions
• Use follow-up questions to clarify concepts
• Explore visual features like mind maps
• Save important responses for future reference
• Use the service consistently for best learning outcomes

5. Consumer Rights and Legal Compliance

5.1 Digital Content Regulations

Under applicable consumer protection laws:

• Digital content is exempt from standard return policies
• Educational services are consumed upon delivery
• Free trial periods satisfy evaluation requirements
• Clear terms are provided before purchase

5.2 Dispute Resolution

If you have concerns about your purchase:

• Contact our customer support team first
• We will work to resolve issues within our policy framework
• Escalation procedures are available for unresolved matters
• Legal remedies remain available as per applicable law

6. Payment Processor Policies

6.1 Third-Party Processing

Payments are processed through secure third-party providers:

• Transactions are subject to processor terms and conditions
• Chargeback requests will be disputed based on this policy
• Fraudulent transactions will be investigated and reversed
• Payment data is handled according to PCI compliance standards

6.2 Billing Errors

For legitimate billing errors only:

• Duplicate charges due to technical errors
• Incorrect amounts charged
• Unauthorized transactions
• Processing failures that resulted in charges without service delivery

These will be corrected or refunded as appropriate.

7. Recommendations for Users

7.1 Before Making a Purchase

• ✅ Use all 50 free questions thoroughly
• ✅ Test different subjects and question types
• ✅ Evaluate response quality and learning value
• ✅ Read all terms and policies
• ✅ Start with smaller credit packages
• ✅ Contact support with any questions

7.2 After Purchase

• Use credits strategically for maximum learning benefit
• Provide feedback to help improve the service
• Explore all available features and capabilities
• Contact support for usage optimization tips

8. Contact Information

For questions about this Refund Policy or billing concerns:

Response Time: We aim to respond to all inquiries within 24-48 hours.

9. Policy Updates

This Refund Policy may be updated from time to time. Changes will be:

• Posted on this page with updated date
• Communicated to users via email when significant
• Applied to future purchases only